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General Conditions of Sale

Terms of Sales

  1. Scope

These general conditions of sale apply, without restriction or reservation to all sales concluded by TiL, a simplified joint stock company with capital of 103,250.00 euros whose head office is located at Le Bourg, 24450 Saint Pierre de Frugie, registered in the PERIGUEUX Trade and Companies Register under number 884 250 085 (the “ Seller ”), to consumers and buyers non-professionals (the " Customer ") wishing to acquire on the Seller's website (the " Site ") perfumery and cosmetic products designed with the requirements of the tradition of French perfumery (the “ Products ”). Our unique identifier number issued by ADEME in accordance with the provisions of the AGEC law is as follows: FR276944_01IAEZ

These General Conditions apply to all orders for Products via the Site.

They specify the conditions of ordering, payment, delivery and management of possible returns of Products ordered by Customers.

These General Conditions of Sale are accessible at any time on the Site and will prevail, where applicable, over any other version or any other contradictory document.

The General Conditions of Sale may be subject to subsequent modifications, the version applicable to the Customer's purchase is that in force on the Site on the date the order is placed.

Modifications to the General Conditions of Sale are binding on users of the Site from the time they are put online and cannot apply to transactions previously concluded.

Sales made through the Site are reserved for consumers (the “Customers”).

  1. Products offered for sale

The main characteristics of the Products and in particular the specifications, illustrations and capacity of the Products are present on the Site.

The Customer is required to read it before placing any order.

The choice and purchase of a Product is the sole responsibility of the Customer.

The Customer is required to refer to the description of each Product in order to know the owners, the essential particularities, the delivery times.

The Seller reserves the right to modify at any time and without notice the Products presented on the Site, the conditions of sale and in particular pricing relating thereto being those in force at the time of acceptance of the order.

The Seller takes the greatest care in the presentation and description of the Products. However, if, despite everything, substantial errors or omissions appear on the Site, the Seller cannot under any circumstances be held liable for this fact.

The Products presented on the Site are, where applicable, offered for sale within the limits of available stocks and according to the conditions of sale, in particular prices specified on the Site. Indeed, at the time of validation of the order, there may be a difference between the computerized stock available and the existing physical stock (for example in the case of simultaneous orders for the same product by several customers). The sale is therefore conditional on the availability of the Products in stock.

Pre-order means the possibility for the customer to reserve certain Products indicated on the Site before their release date (the “ Pre-order ”).

The availability date of a pre-ordered Product will be expressly indicated on the product sheet. If the availability date changes, you will be immediately informed by email and/or in your customer account.

In the event of unavailability of the Product after placing the order, the Seller will notify the Customer by email or telephone as soon as possible, offering them either to order another Product presented on the Site as a replacement, or to cancel your order.

In the latter scenario, the Seller will reimburse the Customer at the latest within 30 days from the date of payment if the bank account has been debited.

The Seller incurs no liability in the event of stock shortage or unavailability of the Products.

The Products presented on the Site are offered for Sale for territories located in the European Economic Area and the United Kingdom.

For products shipped outside France, customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility and are the sole responsibility of the Customer.

  1. Order conditions

By browsing the Site, the Customer has the opportunity to learn about the different Products offered for sale on the day of consulting the Site.

Browsing the different pages of the Site does not bind the Customer in any way regarding an order.

While browsing the Site, the Customer wishing to place an order can do so by simply clicking on the “Add to cart” button, which appears next to each Product viewed.

Orders placed from the Site are subject either to the creation of an account on the Site, or to the “Express Order” procedure. These procedures require the validation of various steps by the Customer in order to be able to finalize their order and in particular: provide their full contact details as well as the delivery address; check your order and, if necessary, correct any errors or modify it; accept the General Conditions of Sale; pay the price corresponding to the Product(s) ordered; validate your order. Checking the acceptance box for the General Conditions of Sale when placing an order constitutes express acceptance by the Customer of the terms and conditions of these General Conditions of Sale.

An email summarizing the order will be sent to the Customer by the Seller upon registration of the order.

Any order placed and validated by the Customer and confirmed by the Seller, under the conditions and according to the methods described above, on the Site constitutes the formation of a contract concluded remotely between the Customer and the Seller.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The maximum amount of each order placed by a Customer (same name, same address) cannot exceed the sum of €2,000 all taxes included (excluding delivery costs).

Once confirmed and accepted by the Seller, under the conditions described above, the order cannot be modified.

Once confirmed and accepted by the Seller, the order cannot be canceled by the Customer, except in the exercise of the right of withdrawal or in cases of force majeure.

The Products ordered remain the property of the Seller until full payment of the price under the conditions described below.

  1. Prices

The Products are supplied at the prices in effect appearing on the Site when the order is registered by the Seller subject to availability of the Products ordered at that time.

The prices of the Products are indicated in euros, all taxes included (taxes in force on French territory).

The prices take into account any reductions that may be granted by the Seller on the Site.

These prices do not include processing, shipping, transport and delivery costs, which are invoiced additionally, under the conditions indicated on the Site and calculated before placing the order.

The payment requested from the Customer corresponds to the total time of purchase including these costs.

  1. Payment Terms

At the end of the order process, the Customer is invited to click on the “Pay” button. Upon validation, the order is sent for processing. It can only be modified or canceled under the conditions expressly provided for in these General Conditions of Sale or under the conditions required by the law in force.

Any order placed on the Site must be paid in cash on the day the order is placed by the Customer by secure payment method according to the following terms:

  • Paypal
  • Stripe for payment by bank card (Amex, Visa, MasterCard or other cards)
  • Google Pay
  • Apple Pay

Accepted bank cards or credit cards are specified in the payment window. Cards issued by banks domiciled outside France must be international cards.

The order will only be shipped after verification of the payment method and receipt of the credit card debit authorization. The simple fact of providing a bank card number gives authorization to debit the customer's account up to the amount of the order.

In the event of unavailability of certain Products ordered (see Availability), only the price and transport costs relating to the Products available will be debited.

  1. Deliveries

Once the order has been prepared, it will be shipped within two days of placing the order to the postal address provided by the Customer when placing the order, it being specified that the address cannot be a post office box.

Delivery being ensured by a third party service provider, the Customer is informed that the Seller cannot be held responsible if the non-performance or poor performance of this obligation is attributable to the Customer or to the unforeseeable or insurmountable act of a third party to the contract or in a case of force majeure.

The method and amount of shipping costs are specified during the order process and recalled below:


  • Colissimo without signature at home: €6 free from €80 of purchases (48 hours announced by Colissimo for Metropolitan France)
  • Colissimo Relais: €4 free from €80 of purchases (48 hours announced by Colissimo for Metropolitan France)

INTERNATIONAL (European Union, United Kingdom, Switzerland and Norway)

  • Chronopost: €17 between 3 and 7 days depending on destinations

The Seller undertakes to make its best efforts to deliver the products ordered within the deadlines specified above. However, these deadlines are communicated for informational purposes only.

Any delay in delivery must be reported as soon as possible to the following .

Each delivery is deemed to have been made as soon as the Product(s) are made available to the Customer by the carrier, as evidenced by the control system used by this carrier.

It is the Customer's responsibility to immediately check the conformity and integrity of the Product(s) shipped upon receipt of the Product(s).

In the event of delay, breakage or missing items, the Customer must provide complete and precise reservations on the delivery slip.

Any reservation of this type must also be notified to the following within three (3) days following receipt.

  1. Legal guarantee – Withdrawal

Legal guarantee

The Seller, as a professional seller, guarantees that the Products conform to the expected use of them, and do not present any defects or hidden defects making them dangerous or unfit for their normal use.

The Products supplied by the Seller benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with legal provisions:

  • the legal guarantee of conformity for Products that are apparently defective, damaged or damaged or do not correspond to the order;
  • of the legal guarantee against hidden defects resulting from a design or manufacturing defect affecting the products delivered and rendering them unfit for use.

Please note that as part of the guarantee of conformity, the Customer:

  • has a period of two years from delivery of the goods to take action against the Seller;
  • may choose, in accordance with article L.217-9 of the Consumer Code, that the Products be replaced or repaired;
  • is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the Product.

In the event of receipt by the Customer of non-compliant Product(s) or containing a hidden defect, the Customer must inform the Seller, in writing, of the non-conformity of the Products and return the defective Products in the same condition. in which they were received with all the elements (accessories, packaging, instructions, etc.).

The Seller will reimburse, replace or repair Products under warranty deemed non-compliant or defective.

Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.

The Seller undertakes to reimburse Products deemed non-compliant or defective as soon as possible and at the latest within a maximum period of thirty (30) days, subject to compliance with the conditions mentioned above.

Reimbursement will be made by credit to the Customer's bank account or by bank check addressed to the Customer.

The Seller cannot be held liable in the following cases:

  • non-compliance with the legislation of the country in which the products are delivered, which it is up to the customer to verify;
  • in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure;

In accordance with the provisions of article L.217-15 of the Consumer Code, articles L.217-4, L.217-5, L.217-12 and L.217-16 of the Consumer Code are reproduced in full below. Consumer Code as well as article 1641 and the first paragraph of article 1648 of the Civil Code:

“Article L.217-4 of the Consumer Code:

The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility. »

“Article L.217-5 of the Consumer Code: The good complies with the contract:

1° If it is suitable for the use usually expected of a similar good and, where applicable: – if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; – if it presents the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;

2° Or if it presents the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

“Article L.217-12 of the Consumer Code: Action resulting from lack of conformity is prescribed two years from delivery of the goods. »

“Article L.217-16 of the Consumer Code: When the buyer requests from the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a discount in a condition covered by the warranty, any period of downtime of at least seven days is added to the remaining warranty period.

This period runs from the buyer's request for intervention or the making available for repair of the goods in question, if this making available is subsequent to the request for intervention. »

“Article 1641 of the Civil Code: The seller is bound by the guarantee for hidden defects in the thing sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer does not would not have acquired, or would have only given a lower price, if he had known them. »

“Article 1648 first paragraph of the Civil Code: Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.”

Right to retract

The Customer has a period of 14 days. calendar days from the delivery date to exercise their right of withdrawal and request a refund of the Product(s) ordered that do not give them satisfaction.

A form allowing the Customer to exercise his right of withdrawal will be provided upon delivery of the order and is annexed to these General Conditions of Sale.

In order to exercise his right of withdrawal, the Customer must return the withdrawal form accompanied by the complete Product(s), in perfect condition and in their original packaging accompanied by the invoice and receipt. a covering letter to the following address: TiL SAS 88 avenues des Ternes 75017 Paris.

Any Product damaged, used, bearing marks, having been modified or not returned in its original packaging cannot in any way be subject to the right of withdrawal.

The Seller undertakes to reimburse the Customer for all sums paid, including delivery costs but excluding return costs. Reimbursement is made using the same payment method as the order, within a maximum period of fourteen (14) days after the Customer exercises the right of withdrawal, subject to compliance with the conditions mentioned above.

  1. Seller Contact Information – Confidentiality and Personal Data

The Seller's contact details are as follows:

The TIL company,

Simplified joint stock company with capital of 103,250.00 euros,

Whose head office is located Le Bourg, 24450 Saint Pierre de Frugie,

Registered in the PERIGUEUX trade and companies register under number 884 250 085

Email address:

Telephone number:

The Seller implements all means to ensure the confidentiality and security of the data collected from the Customer through the Site.

The data collected is necessary for order management and is subject to computer processing. As such, information concerning him may be communicated to technical service providers or subcontractors of the Seller. The Customer may object to the possible transfer to a third party of personal data concerning him, it being specified that this opposition may result in the impossibility of processing his order.

In addition to order processing, where applicable, Customer data may be used by the Seller and its partners to:

– Inform the Customer of upcoming sales and events, by sending invitations;

– Strengthen and personalize communication between the Seller and the Customer, in particular by sending information relating to the Products, the TiL brand, and the posting of new content online.

Furthermore, the Seller may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the Site, for example by tracking the number of visitors to certain pages.

In accordance with the “Informatique et Libertés” law of January 6, 1978, the Customer has the right to access, modify, rectify, oppose, and delete personal data concerning him or her. He may exercise this right by sending his request by email to:

  1. Intellectual property


The brand “TiL”, the figurative mark representing the rings of the tree and “TiL”, all other brands and logos linked to TiL SAS, registered or not, displayed on the Site as well as the domain name www.til- are the exclusive property of TiL SAS.

The Site as a whole, as well as the elements which compose it (in particular texts, soundtracks, software, animations, photographs, videos, illustrations, logos, and more generally any distinctive sign etc.) constitute intellectual works protected by the provisions of the Intellectual Property Code. The Site as well as the elements which compose it are the exclusive property of TiL SAS, the only one authorized to use the intellectual property rights and personality rights relating thereto, in particular trademarks, models, copyright and image rights.


The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or distribution for purposes other than for the personal and private use for non-commercial purposes of the Internet user is strictly prohibited.

Violation of these provisions subjects its author to the sanctions provided for by both the Intellectual Property Code and the Civil Code.


The creation of any hypertext links referring to any of the web pages or elements making up the Site is prohibited, without prior written authorization from the Seller, which authorization may be revoked at any time. All sites with a hypertext link directing to the Site or any of the elements which compose it are not under the control of the Seller and the latter therefore declines all responsibility (in particular editorial) concerning access and content to these sites.

  1. Applicable law – language

These General Conditions of Sale and the operations resulting from them are governed by French law.

They are written in French. In the event that they are translated into one or more languages, only the French text will be authentic in the event of a dispute.

  1. Disputes

All disputes to which the purchase and sale operations concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not have been be resolved between the seller and the customer will be submitted to the competent courts under the conditions of common law.

The Customer is informed that he can in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (Consom. C. art. L 612-1) or with existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

  1. Pre-contractual information

The pre-contractual information must relate to the essential characteristics of the good or service, taking into account the communication medium used and the good or service concerned (Consumer Code art. L 111-1 1°).

The fact for a natural person (or legal entity) to order on the website “Indicate the website” implies full and complete adherence and acceptance of these General Conditions of Sale and obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Seller.

Formulaire de rétractation